FAQ

Frequently Asked  Questions

Frequently Asked Questions

Explore common questions and find answers about our products and services.
  • 01
    For Providing Exact Quote And Solution, What's Needed?
    • 1. What products do you need to pack? Do you have pictures and dimensions of it? 
      2. What is your packaging style? (Pillow bag, Three or Four Side Seal Bag, Premade Bag, Bottle or Box)
      3. What is the weight of each package or how many pieces are in each package?
      4. Are different items mixed in one package?
      5. What is the required packing speed? 
      6. What's the required accuracy?
      7. What are the dimensions of the bag and what film material will be used? (Laminated or PE Film)

  • 02
    What's The Delivery Time?
    • For standard machine, it takes about 25 working days for production, and for customized projects need to be negotiated.

  • 03
    What About The Installation And Commission?
    • We will provide the manual book and teaching video to show you how to installation. If needed, we can also ask our engineer to the buyer's factory to install the machine and train the workers there. The buyer should pay for the round ticket, visa charge, food, and accommodation.

  • 04
    What About After-Sales Service?
    • We have a year warranty for the machines and lifelong technical support. We will offer the broken spare parts for free within the warranty period.